Policies

• All orders ship from Brock, Texas. We currently ship to addresses within the United States. • Orders placed by 2:00 PM Pacific time, Monday through Friday, are processed that business day. Orders typically ship within 2–7 business days of payment confirmation. You will receive an email with your tracking number as soon as your order ships. • Standard shipping is $10 for the first item plus $0.50 for each additional item. Orders of $1,000 or more (after any discounts) ship free. • Shipping costs are calculated and shown at checkout before you complete your purchase. • We ship via USPS, UPS, or FedEx, selected based on package size and destination. Transit times vary by carrier and location, typically 7–14 business days after shipment. • Total delivery time is typically 9–21 business days from order to delivery. • Please inspect your order on delivery. If items arrive damaged or the shipment is incomplete, contact us at info@ridgecrestlightworks.com within 7 days of delivery, with photos, so we can arrange a replacement. • Please double-check your shipping address before placing your order. We are not responsible for carrier delays or for packages sent to an incorrect address provided at checkout.

• Cancellations are accepted within 1 hour of placing the order, provided the order has not yet shipped. • Once an order has shipped, cancellation is no longer available. You may request a return instead. • To request a cancellation, go to your Account → Orders and click "Request Cancellation." • Cancellation requests are reviewed by our team and are subject to approval.

• Returns are accepted within 30 days of delivery, for both defective and non-defective products. • Returned products must be in new condition: unopened, in their original packaging, and free of any damage. Returns that are not in new condition may be rejected. • A restocking fee of 10% of the product price applies to all returns. • Exchanges are not accepted. To get a different product, return the original and place a new order. • The buyer is responsible for all return shipping costs, including the return shipping label. • Items must be shipped back within 7 days of receiving return authorization. • To request a return, go to your Account → Orders and click "Request Return" on the delivered order. • All returns require prior authorization — do not ship items back without approval.

• Refunds for approved returns are issued within 30 days of receiving the returned item, less the 10% restocking fee. • Refunds are processed to the original payment method. • Returns that do not meet the stated conditions may be rejected entirely at our discretion. • Shipping costs are non-refundable.

• We collect personal information (name, email, shipping address, phone number) solely to process and fulfill your orders. • Payment processing is handled securely through PayPal. We do not store your payment card details. • We use cookies and similar technologies to maintain your session, remember your cart, and improve our website experience. • We may use your email address to send order confirmations, shipping updates, and — if you opted in — our newsletter. • We do not sell, rent, or share your personal information with third parties for marketing purposes. • We use Resend for transactional emails. Your email address is shared with this provider solely for delivery of order-related communications. • You may request deletion of your account and personal data at any time by contacting us at info@ridgecrestlightworks.com. • We retain order records as required for accounting and legal compliance.

• By creating an account or placing an order, you agree to these Terms of Service. • You are responsible for maintaining the confidentiality of your account credentials. • All product images, descriptions, and content on this website are the property of Ridgecrest Lightworks and may not be reproduced without permission. • Prices are listed in USD and are subject to change without notice. The price at the time of order placement is the price you will be charged. • We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or exceed typical consumer quantities. • Products are intended for standard residential and commercial lighting installations. Any misuse or modification voids all warranties and liability. • Our liability is limited to the purchase price of the product(s) in question. We are not liable for incidental, consequential, or indirect damages. • These terms are governed by the laws of the State of Texas. • For questions or disputes, please contact us at info@ridgecrestlightworks.com before pursuing any legal action.